Q: How Does This Service Work?

A:  

A: The model number is required to determine your phones value. It can be found inside the phone under the battery or you can call your service provider and they will tell you what model number phone you have.

Q: I don't have any accessories. Can I still sell you my phone?

A: Yes, however, we do strongly prefer that you send at least one charging device with the phone

Q: Where can I find the model number?

A: The model number can be found on the inside of the phone under the battery. Each maker has their own version of a model number, Some may be just numbers and others both numbers and letters.

Q: How do I get my phone to you?

A: You will receive an Order Confirmation e-mail from us which will list the phone(s) you are wanting to sell and the tentative purchase price. YOU WILL RECEIVE A 2ND E-MAIL FROM USPS.com WHICH IS YOUR PRINTABLE FREE PRE-PAID SHIPPING LABEL. PRINT THIS LABEL FROM YOUR DESKTOP PC (Adobe reader required). Attach to package and hand it to any US Postal Carrier, Post Office or Drop Box. Upon receipt of your package we will notify you via e-mail and update your order history which you can view from your order by logging in to your account and viewing the account history for this order.

Q: Why is my phone only worth $10.00?

A: The cell phone market today is saturated with a constant supply of newer & more advanced phones. Cell phones loose their value very quickly just like any other product in demand like cars, computers, software, etc. There are literally millions of old cell phones that have absolutely no value whatsoever. Sorry to say, a cell phone more than 2 years old is basically worthless. On the bright side, you probably got a good deal on the phone and got your moneys worth from its use.

Q: I have more than 1 phone to sell. Can I ship them all in one package?

A: Yes. Shipping charges are calculated by weight. It's best to include everything in one package when possible to minimize shipping costs. 

Q: Do you want my Accessories?

A: The only accessories that we require is some form of charger to go with the phone(s) you are selling (e.g. wall charger, car charger.) All other accessories do not need to be included. There is a $5.00 fee for each phone received without a charging device.

Q: Why do you require a charging device?

A: A charging device is required because that is part of the phone that originally came with the item. It's like selling a car but not including the steering wheel.

Q: Do I need to send my SIM card?

A: No. SIM cards are not required. If sent we will recycle them. 

Q: How long does it take for me to get my money?

A: Payment will be sent by Bank Issued Check via US Mail 30 days from the date of receipt.

Q: How many cell phones can I sell?

A: As many cell phones as you have that is our list. If your phone is not listed and is more than 2 years old we no longer purchase these model phones. Only phones listed on our site are currently purchased. 

Q: Do you buy broken or defected phones?

A: YES. At checkout you will have the option to choose if your phone is "GOOD" or "BROKEN".

Q: What happens if you found my phone to be defective?

A: If your phone does not meet the Terms & Conditions of the buyer agreement, the phone(s) may be rejected and sent back to the seller at seller’s expense or the purchase price will be adjusted to reflect the damage. You will receive an adjusted "Post Inspection Offer" via email if there are any reductions to your order.

Q: What is a "red dot"?

A: Most cell phones have a small sticker underneath their battery that changes from white or a pattern over a white background to a solid color when exposed to liquid. Location, shape, and design of these indicators vary depending on the brand and model.

Q: How long does it take to verify and inspect my phone?

A: Phones are verified and inspected within 30 days of receipt. To verify we test all buttons, ensure that there are no missing parts, make a successful test call, verify LCD, verify battery, and overall phone appearance and cosmetic condition. You will be notified via e-mail if your order has any reductions or rejections. 

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